COMMENTS: ups doesn't knock and i caught them
I once got so upset with my poor service from Blockbuster Video that I wrote two complaints. They had on two occasions put out videogame boxes on the shelves (with the empty cases denoting that they had stock), and then when they couldn't find the game (after looking for about 15 seconds), they told me "no dice". The next day the game would be there again and they would tell me the same thing. Obviously, they didn't even bother to remove it.
I was steamed.
A month after the second complaint, I got a call from some supervisor who also (like your UPS rep) couldn't believe that my complaints were "founded". He said that matters like this were already taken care of, and that the lazy employees no longer worked for Blockbuster. I said that I'd noticed they hadn't, and had in fact been replaced by new lazy employees. The conversation ended pretty fast after that.
I HATE BLOCKBUSTER! RAWWWWW.
Posted by chris | May 21, 2005 02:20 PM
The USPS leaves weird package slips in my mail slot and I've tried taping them to the door and also sticking them in the mail (we don't have a mailbox, just a slot) and it never seems to do anything so I end up having to go to the post office each time I miss a USPS package.
Posted by kim | May 21, 2005 09:50 PM
Chris, are you able to rent video games from Blockbuster online? I know they have a Netflix-type thing now... but maybe that's just a "keep our stuff indefinitely" program. I don't rent video games, so I have no need for Blockbuster.
The good thing about the USPS is that there is probably a local branch reasonably close to your place. I had to pick something up from the UPS in Queens once and it was nearly a 2-hour ordeal. Come to think of it, the UPS in Philadelphia was really far away, too.
Posted by beth | May 21, 2005 11:59 PM
You need a dog (or two). Any time someone even thinks about walking past the front of our house one dog will start barking, and activate the other dog. No way to miss that.
Posted by James | May 23, 2005 12:51 PM
great story beth! glad to hear you busted those brown-shorts wearin' phonies red handed playing their sick variation of doorbell dixie. they probably brag to their coworkers about sneaking a 'we missed you' note on the door of someone sitting right next to the window or something. i guess the ultimate for them would be to beat the dog alarm system. but in you they finally met their match.
definitely complain to the corporation in writing, it's especially good to mention you're seriously considering never using them again. sometimes they'll give you something for free. perhaps some nice brown shorts?
Posted by matt | May 27, 2005 10:46 AM