COMMENTS: poor customer service from toshiba
My suggestion would be to copy this entire post (except I'd maybe take out the "no soul" line) and send it as a letter (in the mail, not as an email) to a Toshiba mailing address that seems like there'd really be a person at the other end of it. (Finding that address might take some research.) I have known people who have simply explained their aggravation with a particular company and have gotten either sincere apologies and/or reimbursement/compensation. I mean, it can't hurt, right?
Posted by Emma | December 4, 2005 01:18 AM
Hi, fellow Archmerean here. Great site!
Your comment about a "video-game mentality" among customer service reps is sadly accurate. Here's an eye-opening story about someone who worked in that capacity:
http://www.salon.com/tech/feature/2004/02/23/no_support/
(You may need to sit through a brief ad to read the story, but it's worth it.)
Posted by Mike | December 5, 2005 01:05 PM
Emma, thanks for the advice. Like you said, it can't hurt, so I'm gonna give it a shot.
Mike, I just read the Salon article and can easily imagine that it's just like that at Toshiba. Ugh -- totally depressing.
Posted by Beth | December 5, 2005 01:43 PM
Do send a letter and tell them exactly what you want--a replacement. I had a professor who was really good at getting refunds, etc by writing letters. She always said tell them what you want.
Posted by Bec | December 6, 2005 11:57 AM
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Posted by furniture | November 23, 2006 12:45 AM
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